Data Protection Statement

Data Protection Statement for Grey Matter

At Grey Matter, we are committed to protecting your privacy and ensuring the security of your personal data. This Data Protection Statement outlines how we collect, use, store, and protect your information in compliance with global data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our website, you agree to the practices described in this statement.

1. Types of Data We Collect

We collect and process the following types of personal data to provide you with our services and improve your shopping experience:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment gateway).

  • Account Information: Username, password, and preferences (if you create an account with us).

  • Technical Data: IP address, browser type, device information, and browsing behavior (collected through cookies and analytics tools).

  • Communication Data: Records of your interactions with us, including emails and customer support inquiries.

2. How We Use Your Data

We use your personal data for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and arrange shipping.

  • Customer Support: To respond to your inquiries and provide assistance.

  • Marketing: To send you promotional offers, newsletters, and updates (only with your explicit consent).

  • Website Improvement: To analyze user behavior and improve our website’s functionality and user experience.

  • Legal Compliance: To comply with applicable laws and regulations.

3. Data Storage and Security

Your personal data is stored securely on our servers and protected by industry-standard security measures, including encryption and access controls. We retain your data only for as long as necessary to fulfill the purposes outlined in this statement or as required by law.

4. Your Rights

Under GDPR, CCPA, and other applicable data protection laws, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data under certain conditions.

  • Right to Restrict Processing: You can request that we limit the processing of your data.

  • Right to Data Portability: You can request a transfer of your data to another service provider.

  • Right to Object: You can object to the processing of your data for marketing or other purposes.

  • Right to Withdraw Consent: If we process your data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided below.

5. Data Sharing

We may share your personal data with trusted third parties to provide our services effectively. These include:

  • Payment Gateways: To process your payments securely (e.g., PayPal, Stripe).

  • Logistics Partners: To deliver your orders (e.g., shipping companies).

  • Marketing Platforms: To send you promotional materials (only with your consent).

  • Legal Authorities: When required by law or to protect our legal rights.

We ensure that all third parties comply with data protection regulations and handle your data securely.

6. Contact Information

If you have any questions or concerns about our data protection practices, or if you wish to exercise your rights, please contact our Data Protection Officer:

  • Email: y.jin870902@gmail.com

  • Phone: +34 603416996

  • Mailing Address: [Carrer d'Aragó 10, 08445 Barcelona, ​​Barcelona Province, Spain]

7. Updates to This Statement

We may update this Data Protection Statement periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it regularly.

Thank you for trusting Grey Matter with your personal data. We are committed to safeguarding your privacy and providing you with a secure and enjoyable shopping experience.

Grey Matter
[Date of Last Update, February 2025]